Because call centres don’t need to suck.
Our common-sense recipe, augmented by tech, delivers world-class experiences quickly and profitably. We’ve proven it.
This is the sadly familiar lousy experience that most customers face:
The windy road of customer frustration:
- I have an issue or want to buy something.
- How the heck do I even contact this brand?
- Ahh! Not another IVR!!
- A human (after 45 minutes)! Ugh – false alarm, wrong department.
- You won’t transfer me? I need to call back and deal with that IVR again?!
- Another 45 minute wait.
- Finally the right human… or not. They’re hard-to-understand, barely competent, and don’t have the knowledge, resources or authority to help me. Screw this.
It’s always the same: poorly engineered experiences and disengaged workers, led by managers whose best idea is to cut another dollar of cost. Don’t get us wrong, we love making you money too – but it turns out that delivering great experiences also delivers more value for your call center dollar, period.
Today’s Lousy Call Centres Odometer:
Dollars Wasted Forever
Thus far, today’s great call center injustice – visualized*. And yes, we do take this personally. So personally, in fact, that our entire reason for being is to challenge sales and service mediocrity and replace it with something exponentially better: us!
*based on an estimated number of poor services experiences, lengthy call times, and needless costs that result, on a daily basis, among North American consumer brands.
Squeeze more juice out of the orange.
We’ve managed to formulate a tried-and-true sales approach that is industry agnostic. Using existing lead pools, we deliver more sales and a much better customer service experience at a similar cost per sale.
The best ROI on your call centre $ – guaranteed
By building you a bespoke, tech-powered experience, we will show your audience that you are worth every penny, and generate more value from new and existing customers alike.
Work with awesome people.
We’re always looking for talented peeps to add to the 7XP roster. If ridding the world of sales and service mediocrity sounds like it’d be up your alley, take a look at our current job openings.
Our call centre is wherever you need it.
Technology is a beautiful thing; we have the ability to support you and your business, no matter where you are in the world. Versatility to the max!
What our clients are saying:
7XP is truly a different kind of call centre partner. Their unrelenting focus on quality and customer experience delivers superior results on revenue, cost AND CSAT. No one does it better.Brent Johnston Former President – Rogers Wireless
Ask us how our founders impacted these businesses:
7X Powered isn’t compatible with every company.
Take the 10 second test!
Let’s see if 7XP’s awesome people, process and tech are a good fit for your business. No pressure, we’re not everyone’s cup of tea [we’re the caffeine type].